Privacy Policy

Adam Plumbing and Gas Privacy Policy

Effective date: October 2026

This Privacy Policy applies to Adam Plumbing & Gas Pty Ltd (ABN 88 137 435 280) (“we”, “us”, or “our”). It describes how we collect, use, disclose, store and handle “personal information” in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (the “Privacy Act”).

Part A – Customers, suppliers, job applicants, contractors and other members of the public

1. Personal Information We Collect

“Personal information” refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Additionally, we may collect “sensitive information” in some circumstances. “Sensitive information” is a category of personal information that is given additional protection under the Privacy Act and includes information about racial or ethnic origin, political opinions, religious beliefs or affiliations, philosophical beliefs, trade union membership or association, sexual orientation or practices, criminal record, health information, and genetic or biometric information. We will only collect sensitive information with your consent or as permitted or required by law.

The kinds of personal information we collect will depend on how and why you engage with us. The following sets out some of the common kinds of information we may collect.

Customers and personnel of customers (if applicable)

Name and address
Contact details such as email address and phone number
Business name and ABN (if you are a sole trader)
Financial and billing information
Other information that you provide to us

Suppliers and personnel of suppliers

Name and job title
Contact details such as email address, address and phone number
Business name and ABN (if you are a sole trader)
Financial and billing information
Other information that you provide to us

Job applicants and prospective employees

Name, gender and date of birth
Contact details such as email address, address and phone number
Emergency contact details and next of kin
Identification documents and right to work information such as passport, driver’s licence and visa status
Information on your resume such as your references, employment history, education history, qualifications and professional certifications (e.g. trade licences)
Information provided to us through background checks such as national police and Working with Children Checks
Health and safety information relevant to prospective employment and fitness for work
Information provided to us when you correspond with us such as in your job application and/or are interviewed by us
Information provided to us by your referees

Contractors and personnel of contractors (if applicable)

Name
Contact details such as email address, address and phone number
Business name and ABN (if you are a sole trader)
Identification documents and right to work information such as passport, driver’s licence and visa status
Professional certifications such as trade licences
Information provided to us through background checks such as national police and Working with Children Checks
Information provided to us when you correspond with us
Financial and related information such as your bank details, tax file number and superannuation information
Other information that you provide to us

People who visit our premises

Images or footage captured via CCTV

People who contact us with enquiries

Name and contact details, such as email address, address and telephone number (if provided)
Information you provide when you contact or correspond with us

Our website may use cookies and analytics tools to collect data about how visitors to our website use our website. Generally, the data collected by these cookies or analytics tools does not identify you. However, we may be able to identify you in some circumstances, such as if you submit an online enquiry.

2. How We Collect Personal Information

Where reasonable and practicable, we will collect personal information directly from you. We may collect this information when you contact us by telephone, SMS, email, through our websites or in any other way, or when you visit our websites.

In some circumstances, we may collect personal information about you from publicly available sources (such as, if you are a job applicant or prospective employee or contractor, from LinkedIn) and third parties (such as sub-contractors or if you are a job applicant or prospective employee or contractor, from relevant recruitment agencies, referees, former employers or academic institutions).

3. Purpose of Collection, Use and Disclosure

We collect personal information only where reasonably necessary for our functions or activities. We generally use and disclose your personal information for the primary purpose for which we collect it. The following sets out purposes for which we generally collect, use and disclose your personal information:

Customers and personnel of customers (if applicable)

Delivering our services
Communicating with you about bookings and service delivery
Processing payments
Sending marketing communications (see Section 5)

Suppliers and personnel of suppliers

Enabling us to purchase products and/or services from you

Job applicants and prospective employees

Reviewing and considering your application, including conducting background checks and contacting your referees

Contractors and personnel of contractors (if applicable)

Assessing your ability to provide services to us, including conducting background checks
Managing our relationship with you, including payroll processing

People who visit our premises

Managing the safety of our sites and our personnel

People who contact us with enquiries

Responding to your enquiries

Website visitors

Allowing you to access and use our website
Customising our websites according to your preferences
Improving, maintaining and managing the security of our websites

In the ordinary course of our business, we may also use and disclose your personal information for the following additional purposes, depending on the circumstances:

for general business purposes, including record keeping, reporting, administration, accounting, insurance, audit, training, quality assurance, identifying and implementing business efficiencies and improvements to products and services;
analysing aggregated personal information to better understand the people we deal with;
complying with our legal and regulatory obligations;
protecting our lawful interests;
managing health and safety;
responding to and investigating incidents and complaints; and
otherwise, where permitted or required by law.

4. Disclosure of Personal Information

In the ordinary course of our business, we may disclose your personal information to the following third parties:

our related entities or affiliates, if any;
employees, contractors and service providers assisting in our business operations (such as IT, cloud hosting, payment processing and/or marketing service providers (see Section 5));
our professional advisors, such as our accountants, lawyers and auditors;
legal or regulatory authorities, where authorised or required by law; and
any other party where you have provided consent.

5. Direct Marketing

We may use your personal information to send marketing communications to you where you have consented or would reasonably expect to receive such marketing communications.

You may opt out at any time if you no longer wish to receive marketing communications by contacting us using the details at the end of this Policy or using the unsubscribe function in the communication.

6. Cross-Border Disclosure

Some of our IT and other service providers may access, process or hold personal information in locations or on servers located outside Australia, such as in the United States of America, in order to provide services to us.

Our related entities also have a back office support team located outside Australia, which may access and handle personal information to help us deliver our services.

We may disclose your personal information to recipients located overseas, where permitted by law.

Some of our third-party service providers may receive, access, process, host or store your personal information in locations outside Australia.

As at the date of this Policy, we may disclose personal information to recipients in the United States of America and [COUNTRY OF BACK OFFICE TEAM: TO CONFIRM]. An up-to-date list is available on request.

7. Security

We hold personal information in digital and hard copy forms.

We implement reasonable technical and organisational security measures to protect and safeguard your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure, including access controls, encryption where appropriate, secure cloud-based systems, restricting physical access to our offices and hard copy records, and staff training.

8. Automated Decision-Making

We may use automated systems (e.g. scheduling, quoting, or credit assessment tools) to assist in decisions that could significantly affect individuals. Where we do, we will disclose the kinds of information used, inform individuals when such a decision has been made, and allow you to request a review by a qualified human decision-maker. Contact us using the details at the end of this Policy to request further information or to request a review.

9. Access, Correction and Quality

We take reasonable steps to ensure information is accurate, complete and up to date.

You may request access to, or correction of, the personal information we hold about you by contacting us using the details at the end of this Policy.

We will respond to your request within a reasonable time. If we refuse your request, we will provide written reasons.

We will not charge you for making a request to access your personal information. However, if we incur any costs in retrieving or providing access to your personal information, we may charge a reasonable fee.

Part B – Employees

10. Employee Information We Collect

In addition to the personal information we collect about job applicants (see Section 1 in Part A of this Policy), if you are an employee, we may also collect the following kinds of personal information about you:

any diversity and inclusion information you choose to provide to us, such as racial and ethnic origin, and sexual orientation;
financial and related information such as your bank details, tax file number and superannuation information;
information about you and your role set out in your employment contract, including your remuneration;
information about your attendance at work, including leave;
performance-related information, such as information about you gathered through performance reviews, performance management and disciplinary matters;
training and development information;
health and safety information related to fitness for work, your health and safety at work and workers compensation claim information;
information about your work-related expenses;
personal information captured via CCTV when you are at our premises;
information about your use of company equipment; and
information related to the end of your employment.

We will only collect sensitive employee personal information where it is reasonably necessary for our functions or activities, including our employment relationship with you. Collection will generally be with your consent unless otherwise permitted or required by law. All sensitive information is used and disclosed only in accordance with this Policy and the law.

Our handling of your employee personal information after we have collected it in relation to your employment will generally be exempt from the requirements of the Privacy Act.

11. Use and Disclosure of Employee Personal Information

We use your employee personal information for purposes including:

managing our employment relationship with you (e.g. payroll, appraisals, disciplinary action);
administering leave and superannuation;
ensuring workplace health and safety;
monitoring performance and compliance with our policies;
complying with our legal and regulatory obligations (including liaising with the ATO, Fair Work Ombudsman and WorkCover);
preventing fraud; and
defending investigations or legal proceedings.

We may also use your name, image and work contact details for legitimate business and marketing purposes with appropriate regard to your role and position.

We may disclose your employee personal information to third parties in connection with our business and your employment, including:

our related entities or affiliates, if any;
service providers assisting in our business operations (such as IT, cloud hosting and payroll);
external consultants and advisors (legal, HR, accounting, insurance); and
government agencies, where required.

Part C – General Provisions

12. Updates

This Policy may be updated from time to time. The current version will be published on our website and is available free of charge on request.

13. Complaints and Contact

For queries, complaints, access requests, or corrections, contact our Privacy Officer:

Adam Plumbing & Gas Pty Ltd
Attention: Privacy Officer
15 Morcomb St, Stepney SA 5069
Phone: (08) 8311 7040
Email: admin@adamplumbingandgas.com.au
Website: adamplumbingandgas.com.au

Once we have received your complaint, we will investigate and endeavour to respond to you within a reasonable time, usually within 30 days.

If you are unsatisfied with our response or the outcome of your complaint, you may refer it to the OAIC:

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001

Policy Version

Current version: 1.0
Effective date: October 2026
Next review date: 31 March 2027